Returns, Refunds & Cancellations Policy

1. Order Processing & Cancellations

To ensure the fastest possible delivery, all orders are processed and prepared for shipment immediately after they are submitted. This allows us to get your kit on its way as quickly as possible so you can start creating without delay.

Because of this, we are unable to accept order cancellations or modifications once an order has been placed. This includes changes to items, quantities, shipping details, or cancelling part or all of an order.

If you decide you no longer wish to keep your order, you can wait for it to be delivered and then submit a return request in accordance with our return policy below.

2. 30-Day Return Policy

We offer a 30-day return window for eligible Pocket Artist products. Return requests must be initiated within 30 days of purchase.

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging, including all items and accessories
• Complete with all identification labels intact

Returns that do not meet these conditions will not be eligible for a refund, even if the return request was initially approved.

3. How to Initiate a Return

1. Contact us at support@pocketartist.com with your order number and email address to submit your return request.
2. Include a photo of the items received and wait for your request to be reviewed.
3. If approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions and a return address.
4. Ship the product(s) back to us within 7 days of receiving your RMA number.

Important: You must receive an RMA number before sending your return. Returns sent without an RMA number will not be accepted under any circumstance and will not be eligible for a refund.

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping method, as Pocket Artist is not responsible for lost or undelivered return shipments.

4. Damaged or Defective Items

If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery. Include your full name, order number, and clear photos showing the issue.

If the issue is confirmed, we will send a replacement at no additional cost.

Items damaged due to misuse, mishandling, or improper storage will not be eligible for replacement or refund.

5. Bundles and Free Items

For refunds involving product bundles, all items within the bundle must be returned together, including any items marked as "free" or listed at $0.

If a free promotional item is not returned, the full retail price of that item will be deducted from your refund amount.

6. Refund Processing

Once your return is received and inspected, please allow up to 10 business days for processing. Approved refunds will be issued to your original payment method.

Refunds may take an additional 5 to 7 business days to appear in your account, depending on your bank or payment provider.

Please note that original shipping charges (if applicable) and shipping insurance fees are non-refundable.

7. Late or Missing Refunds

If you have not yet received your refund, we recommend:

• Checking your bank account again
• Contacting your credit card company, as it may take a few business days for the refund to appear
• Contacting your bank, as processing times vary

If you have completed all of the above and still have not received your refund, please contact us at support@pocketartist.com.