Shipping Policy

1. Order Processing

Orders are processed Monday through Friday (excluding holidays). Please allow up to 2 business days for your order to be processed. We do not ship on weekends.

Our daily order cut-off time is 5:00 PM Eastern Time. Orders received after this time will be processed the next business day.

Important: Processing time is separate from shipping time. Estimated delivery times are estimates, not guarantees, and may vary due to carrier delays, customs processing, weather, peak season volume, or other circumstances outside our control.

2. Estimated Delivery Times

We ship worldwide. Delivery times below are estimates and begin after processing.

Country	Estimated Shipping Time
United States	6-14 days
United Kingdom	7-14 days
Canada	7-14 days
Germany	7-14 days
Australia	8-14 days
Mexico	7-14 days
Sweden	10-14 days
Switzerland	10-14 days
United Arab Emirates	8-14 days
France	9-14 days
Ireland	10-14 days
Denmark	10-14 days
Italy	10-14 days
Portugal	10-14 days
Other	9-14 days

We ship to most countries worldwide. If your destination is not serviceable due to carrier restrictions, we will contact you.

3. Order Processing & Cancellations

To ensure the fastest possible delivery, all orders are prepared for shipment immediately after they are submitted. Because of this, we are unable to accept order cancellations or modifications once an order has been placed. This includes changes to items, quantities, shipping details, or cancelling part or all of an order.

If you decide you no longer wish to keep your order, you can wait for it to be delivered and then submit a return request in accordance with our Return Policy.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24-48 hours for tracking to become active and update after shipment.

5. Additional Shipping Info

Please double-check that all delivery information provided is accurate. If any information is missing or incorrect, we may need to reach out to you, which could cause delays.

Customs clearance can also cause delays in estimated delivery times. Your local customs office may require additional documents and time to clear your package. Depending on your location, your order may be delivered by your local post office or a local courier service.

Our main fulfillment center is in the United States. If an item is unavailable in our U.S. facility, we may ship your order from one of our international fulfillment locations to avoid delays. Delivery times may vary when orders are processed from a different warehouse.

In rare cases, customs may impose extra tariffs due to updated regulations. If this happens, contact us at support@pocketartist.com within 7 days and include proof of payment (receipt). We will review and reimburse eligible tariff fees where applicable.

6. Taxes

Taxes are included in all prices. You will not pay any additional fees or hidden charges at checkout.

7. Shipping to Multiple Addresses

We can send shipments to one address per order. If you wish to send to different addresses, please place individual orders for each location.

8. PO Boxes & Military APO/FPO Addresses

We ship to PO Boxes and Military APO/FPO addresses. Please note that shipments to these addresses may take a little longer due to additional steps in the delivery process.

9. Tracking Says Delivered, But Package Not Received

If your tracking shows your order was delivered but you have not received it, please contact us at support@pocketartist.com with your full name and order number so we can review the case.

• If the carrier provides proof of delivery confirming successful delivery to the correct address, the order will be considered fulfilled and will not be eligible for a refund or replacement.
• If there is evidence of an incorrect delivery or delivery irregularity, we will issue a one-time free replacement.

Note: Refunds are not available for orders marked as delivered. Only a one-time free replacement will be issued if applicable.

10. Lost Orders or Shipping Delays

We take responsibility for delays or losses during transit as long as all shipping details provided at checkout were correct.

• If your order is confirmed lost in transit, we will send one replacement order at no additional cost.
• If the replacement is also lost, no third shipment will be made. In this case, you will be eligible for a refund minus the total shipping costs for both delivery attempts.

If your shipment appears delayed or your tracking has not updated for an extended period, please contact us and we will assist.

11. Incorrect Shipping Information

If incorrect shipping information was provided at the time of checkout, you will not be eligible for a replacement or refund.

12. Shipping Insurance

Shipping Insurance guarantees a replacement if your order is confirmed lost or stolen under any circumstances. If you decline Shipping Insurance, we cannot guarantee replacement for lost or stolen orders. You can apply Shipping Insurance at checkout.

Customer Care

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

Email: support@pocketartist.com